Terms of Service

These Terms of Service (“Terms”) govern all bookings, reservations, rentals, transfers, tours, travel packages, accommodations, permits, entrance fees, guided activities, and related travel arrangements that are coordinated, arranged, facilitated, introduced, referred, or otherwise assisted by D’Palawan Travel and Tours (the “Agency,” “we,” “us,” or “our”).

These Terms are written in a traveler-friendly yet legally protective manner to clearly explain: (1) the Agency’s role and limitations; (2) your responsibilities as the Client; (3) the operational realities and risks commonly present in travel services in Palawan and similar island destinations; and (4) how responsibilities, risks, and liabilities are allocated among you, independent third-party service providers (“Providers”), and relevant authorities.

IMPORTANT ROLE DISCLOSURE: In most cases, the Agency acts as a booking and coordination facilitator only. Most services are performed by independent third-party Providers (e.g., boat operators, transport operators, drivers, tour operators, guides, accommodation operators, rental owners, and other suppliers). When you book through us, you are typically relying on, entering into, or participating in a service arrangement that is performed and operationally controlled by the Provider, subject to the Provider’s rules, safety decisions, and applicable government directives.

By making a reservation, submitting payment, paying any deposit, signing any waiver, replying “Yes/Confirmed/Agree,” or otherwise availing Services through or with the assistance of the Agency, you acknowledge that you have read, understood, and agreed to these Terms. If you do not fully agree, do not proceed with any booking, deposit, or payment.

1. Definitions

• “Agency,” “we,” “us,” “our” refers to D’Palawan Travel and Tours.
• “Client,” “you,” “your” refers to any person who (a) inquires, (b) reserves, (c) books, (d) pays, (e) participates in, or (f) is included in a booking facilitated by the Agency, including group members and any person for whom you book or pay.
• “Provider,” “Supplier,” “Independent Provider” refers to third parties that own, operate, manage, or deliver travel services (e.g., hotels, transport companies, drivers, boat operators, tour operators, guides, rental suppliers, “private owners,” venues, and attractions).
• “Services” refers to any travel-related arrangement the Agency facilitates, including tours, packages, boat transfers, land transfers, rentals, accommodations, tickets, permits, entrance fees, and add-ons.
• “Site Policies” refers to the Agency’s published legal pages incorporated into these Terms by reference.
• “Service Waivers” refers to service-specific waivers and liability disclaimers incorporated into these Terms by reference and/or presented for acceptance at booking.
• “Official Channels” refers to the Agency’s official communication methods which may include WhatsApp, Viber, WeChat, SMS (PH number only), Facebook Messenger (official page), and email, as provided by the Agency.
• “Calendar days” means consecutive days including weekends and holidays, unless otherwise stated.

2. Acceptance of Terms and Incorporation by Reference

These Terms apply to all Services facilitated by the Agency—whether a single transfer, an island-hopping arrangement, a multi-day itinerary, a rental, or a package involving multiple Providers.

By making a reservation, submitting payment, paying any deposit, signing any waiver, or availing Services through the Agency, the Client acknowledges that they have read, understood, and agreed to these Terms of Service, including this Site’s Terms of Use, Privacy Policy, Disclaimer, Disclosure, and Refund Policy, all of which are incorporated herein by reference and collectively referred to as the “Site Policies.”

Additionally, the Client acknowledges and agrees to the applicable Service Waivers (when relevant), including but not limited to the Boat Transfer (By Sea) Waiver and Liability Disclaimer, Land Transfer (By Car/Van) Waiver and Liability Disclaimer, Motorbike Rental Waiver and Liability Disclaimer, and Tours and Travel Packages Waiver and Liability Disclaimer, each of which is incorporated herein by reference and may also be presented for acceptance at booking, prior to participation, and/or upon actual use of the Service.

All provisions contained in these Terms, together with the Site Policies, Service Waivers, Provider rules, and any booking-specific confirmations, apply to all Services availed by the Client whenever related, relevant, and/or applicable. If a Provider imposes stricter operational, safety, cut-off, capacity, or refund rules for a specific Service, the Client agrees that such Provider rules may control the Provider’s performance of that Service, subject always to applicable law.

Electronic consent is binding: Electronic signatures, reservation confirmations, booking records, payment receipts, screenshots, and written or verbal acceptances transmitted via Official Channels constitute valid evidence of consent and carry the same binding effect as physical signatures to the fullest extent permitted by law.

Group bookings: If you book for other persons, you represent and warrant you have authority to accept these Terms on behalf of each participant, and you agree to ensure each participant complies with Provider rules, safety instructions, and applicable policies. Each participant remains responsible for their own conduct and risks, and you remain responsible for accurate group information provided to the Agency/Provider.

In addition to the provisions stated elsewhere in these Terms, the Client expressly acknowledges and agrees that the following published pages form an integral part of the Site Policies and are fully incorporated into these Terms by reference:

• Pre-Travel Client Responsibilities (Required for All Tours, Transfers, Rentals, and Travel Services)
• Safety Precautions During Travel & On-Tour Client Responsibilities (All Activities and Services)
• Emergency & Incident Response Guide (Client Responsibilities During Tours, Transfers, Rentals, and All Travel Activities)

These policies apply to all Services coordinated, arranged, introduced, booked, scheduled, referred, or otherwise assisted by the Agency, including (without limitation) tours, island hopping, transfers (land, sea, airport), rentals (self-drive and with driver), accommodations, and all related activities.

Mandatory Compliance

As a condition precedent to participation in any Service, the Client agrees that:

• All pre-travel requirements must be observed before the start of the Service;
• All safety precautions must be followed during the entire duration of the Service;
• All emergency and incident response obligations must be followed if any accident, injury, illness, delay, disruption, security concern, or untoward incident occurs.

Failure or refusal to comply with these responsibilities may, depending on circumstances and applicable law, result in denial of participation, interruption of service, or removal from an activity for safety or compliance reasons, without creating liability on the part of the Agency, subject always to applicable law and the Refund Policy.

Role Clarification

The Client understands that the Agency acts primarily as a booking and coordination facilitator. Operational control, safety management, staffing, equipment, route decisions, and on-site emergency procedures are generally handled by independent third-party Providers, as further explained in these Terms and the Disclaimer.

No Waiver of Non-Waivable Rights

Nothing in this section, or in any incorporated Site Policy, is intended to unlawfully waive or limit rights that cannot be waived under applicable Philippine law, including mandatory consumer protection standards.

3. Conflicts, Clarifications, and Right to Interpret

If any provision across the Site Policies, Service Waivers, Provider rules, or booking messages appears unclear, conflicting, incomplete, or ambiguous, the Client agrees to seek clarification through the Agency before paying, confirming, signing, or traveling. You agree that assumptions (including “standard rules”) are not reliable in island travel, and failure to clarify before booking increases the risk of disruption, denial of boarding, or non-refundable outcomes.

To the fullest extent permitted by law, the Agency may provide written clarification for coordination and documentation purposes, including explaining which policy applies to a specific situation. However, nothing in this clause is intended to eliminate rights that cannot be waived under applicable Philippine law (including mandatory consumer protection standards). If any clause is limited by law, it will be enforced to the maximum extent permitted while keeping the remainder effective.

Practical note: Different Providers may have different cutoff times, manifest requirements, weather holds, capacity rules, baggage/weight limits, and refund terms. If something matters to you (timing, comfort level, luggage, child safety, disability access, or medical needs), request confirmation in writing before you proceed.

4. Role of the Agency and Independent Providers (Facilitator-Only Role)

D’PALAWAN TRAVEL AND TOURS IS A TRAVEL/BOOKING AGENCY AND NOT A TOUR OPERATOR, TRANSPORT OPERATOR, RENTAL OPERATOR, OR SERVICE PROVIDER, UNLESS EXPLICITLY STATED IN A WRITTEN BOOKING CONFIRMATION.

The Agency facilitates reservations and helps coordinate Services with independent Providers. Unless expressly stated otherwise in writing, the Agency does not directly operate, supply, dispatch, manage, supervise, employ, insure, or deliver the Services. In most cases, the Provider is the party that performs the Service, controls operational decisions, and bears responsibility for service execution.

• Facilitator-only role: The Agency acts as a booking, introduction, and coordination facilitator. The Provider performs the Service and is responsible for equipment/vessel/vehicle condition, staffing, safety briefings, route decisions, passenger limits, and regulatory compliance.
• No ownership or control: The Agency does not own, operate, control, maintain, inspect, test, store, or manage any vehicle, vessel, accommodation, equipment, or facility used in Services.
• No authority to bind Providers: The Agency does not have authority to create binding commitments for a Provider, waive Provider rules, guarantee schedules, or promise refunds unless the Provider has expressly authorized it in writing.
• No warranties by the Agency: The Agency makes no representations or warranties—express, implied, or statutory—regarding Provider licensing, registration, insurance coverage, safety practices, suitability, quality, availability, inclusions, or performance.

Private owners / non-standard arrangements: In some remote areas, licensed or formal operators may be unavailable or not servicing a requested route. Only upon the Client’s explicit request for help, the Agency may assist in identifying private owners or informal operators (“Private Providers”) strictly for introduction/coordination purposes. The Client understands that such arrangements are private service relationships between the Client and the Private Provider, and the Agency does not promote or recommend private arrangements. Where possible, Clients are encouraged to prioritize licensed/accredited operators.

5. What the Agency Does (and Does Not Do)

To avoid misunderstandings, this section summarizes common Agency functions and limitations:

• We coordinate: We help relay dates, headcounts, pickup points, itinerary preferences, and Provider requirements; we assist with confirmations and basic scheduling; we may relay Provider notices and options when disruptions occur.
• We do not operate: We do not captain boats, drive vehicles, provide on-site supervision, employ crews/drivers, maintain equipment, or operate hotels—unless explicitly stated in writing for a specific booking.
• We do not guarantee outcomes: We cannot guarantee weather, sea conditions, tides, road access, mobile signal, port approvals, protected-area availability, Provider compliance, or Provider decisions.
• We do not act as insurer: We do not provide travel insurance, accident insurance, or liability coverage for your activities, and we do not guarantee Provider insurance.

This clarity helps ensure consumer transparency and helps you make informed decisions about timing, safety, and insurance coverage.

6. Provider Policies, Rules, and Operational Authority

Most Services are governed by Provider rules, including (as applicable) safety protocols, boarding cutoffs, luggage limits, weight limits, no-show rules, capacity limits, and weather holds. Providers may be required to comply with laws, local regulations, and directives, including passenger manifests, port/Coast Guard requirements, protected-area rules, tourism office policies, and environmental closures.

Safety overrides schedule: Providers may delay, reroute, substitute, reschedule, interrupt, or cancel Services due to safety concerns, weather, sea-state, tides, traffic, mechanical issues, staffing limitations, capacity rules, or official directives. The Client agrees that safety decisions and official directives are controlling and may affect itinerary expectations.

What this means for travelers: Even if the Site or an article describes an itinerary, the actual route and timing may change. The controlling version is the Provider’s operational plan on the day of travel, subject to lawful directives and actual on-the-ground conditions.

7. Booking Process, Confirmation, and What “Confirmed” Means

Inquiry vs. confirmed booking: An inquiry (asking availability or pricing) is not a confirmed booking. A booking becomes “confirmed” only when the Agency (or the Provider through the Agency) acknowledges confirmation and any required payment/deposit has been satisfied and verified, where applicable.

Typical steps may include:

• Client inquiry and disclosure of needs (dates, group size, preferences, constraints).
• Agency coordination with Providers and presentation of options.
• Client selection and confirmation of the chosen option.
• Payment/deposit (if required) and issuance of booking confirmation details.
• Pre-trip coordination (manifest details, pickup instructions, reminders).

Accuracy matters: The Client is responsible for providing correct names, ages (where required), identification details (where required), headcount, pickup point, special requests, and relevant conditions. Incorrect, incomplete, late, or inconsistent information may cause denial of boarding, refusal of service, delays, penalties, or cancellation—especially for boat manifests, checkpoints, protected-area requirements, and accommodation check-in policies.

8. Pricing, Inclusions, Exclusions, and Third-Party Fees

Pricing is typically set by Providers and may include or exclude fees such as port fees, environmental fees, entrance fees, permits, guide fees, meals, equipment rentals, and local taxes. Unless explicitly stated as “included,” assume that some fees may be payable onsite.

Important pricing realities:

• Dynamic rates: Prices may change due to seasonality, fuel costs, demand, route changes, capacity rules, or Provider updates.
• Local fees: Some destinations require cash payments onsite (e.g., environmental/entrance fees), which may change by local ordinance or authority directive.
• Currency and bank differences: Payments are generally handled in PHP unless otherwise specified. Exchange rate differences, bank deductions, and transfer fees are outside the Agency’s control.

The Agency will attempt to disclose known fees during booking. However, the Client acknowledges that many fees are controlled by third parties and may change without notice. The Client agrees to carry reasonable extra funds for legitimate onsite fees and operational contingencies.

9. Payments, Deposits, Security Deposits, and Proof of Payment

Providers may require deposits, full prepayment, or partial payment to secure availability. Rentals may require security deposits, which are generally governed by Provider rules and may be held/returned based on condition assessment and compliance.

• Deposit purpose: Deposits commonly cover reservation blocking, mobilization costs, staffing allocation, vessel/vehicle assignment, permits, manifests, and other advance commitments by the Provider.
• Non-refundable fees: Payment processor fees, bank charges, currency exchange differences, and reasonable administrative/handling fees may be non-refundable even if a refund is approved.
• Proof of payment: The Client must provide clear proof of payment (receipt/reference number/screenshot) through Official Channels. Booking confirmation is not guaranteed until payment is verified.

Chargebacks / payment disputes: If the Client initiates a chargeback, payment reversal, or dispute without first completing good-faith resolution through the Agency’s process, the Client may be considered in breach to the fullest extent permitted by law. The Agency may submit booking records, timestamps, confirmations, and policy acceptances to payment processors or platforms to defend against improper disputes and recover costs, penalties, and administrative burdens where permitted by law.

10. Cancellations, No-Shows, and Refund Rules

All cancellations and refunds are governed by the Refund Policy and any stricter Provider rules. The Client acknowledges that cancellation windows are strictly enforced due to real-world mobilization and local cost commitments.

Valid cancellation procedure: Cancellation requests must be submitted through Official Channels only. The cancellation message must clearly include: (1) Client full name, (2) service date/time, (3) group size, and (4) an explicit notice of cancellation. A cancellation is effective only upon acknowledgment by the Agency through the same channel.

No-show and late arrival: If the Client fails to show, arrives too late beyond the Provider’s allowable waiting time/cutoff, becomes unreachable, refuses to proceed after mobilization, or fails required check-in/manifest/ID requirements, the booking may be treated as a no-show and may be non-refundable, subject to Provider rules and the Refund Policy.

Provider control: Some Providers impose stricter rules than the Agency’s published Refund Policy. Where Provider rules apply, they may control. The Agency may assist with coordination as a courtesy, but final decisions may rest with the Provider and/or relevant authorities.

11. Changes, Rescheduling, and Itinerary Adjustments

Requested changes (date changes, upgrades/downgrades, itinerary edits, add-ons, last-minute pickup changes) are subject to availability and Provider approval and may involve additional fees, penalties, or loss of reserved capacity.

Why changes can be costly: In remote destinations, boats, vehicles, and guides operate on limited schedules and capacity. Last-minute changes can trigger re-mobilization costs, staffing adjustments, lost slots, and third-party penalties.

Mid-trip changes: Mid-trip adjustments are often treated as new bookings/add-ons. Payments for unused components may be forfeited if costs have already been committed locally or if the Provider cannot resell the reserved slot.

12. Client Contact Requirement (24-Hour Confirmation)

To support proper coordination and reduce miscommunication, the Client is required to send a confirmation message to the Agency at least one (1) day or twenty-four (24) hours prior to the scheduled tour, transfer, rental start, or other booked travel service.

This requirement exists because mobile signal can be intermittent in certain areas and operational changes may occur. Advance contact supports timely coordination with Providers and helps reduce missed pickups, port issues, and itinerary disruption.

The Client shall reach out through Official Channels, including Messenger, WhatsApp, Viber, WeChat, or SMS (PH number only) at +63 963 139 0000.

Failure to comply may result in delays, missed pickups, inability to coordinate changes, or service disruption for which the Agency shall not be held liable.

13. Identification Requirement

The Client acknowledges and agrees that it is their responsibility to carry valid government-issued photo identification at all times during travel, tours, rentals, transfers, or any service facilitated by the Agency.

Government-issued ID may be required by authorities and Providers for security and compliance, including passenger manifests, port authority/Philippine Coast Guard checks, checkpoints, protected-area verification, and identity checks by operators.

Failure to present valid identification may result in denial of boarding, refusal of service, delays, penalties, or cancellation without refund. The Agency shall not be liable for losses arising from the Client’s failure to comply.

14. Other Client Responsibilities (Safety, Conduct, Fitness, and Compliance)

Travel in Palawan and similar destinations often involves outdoor exposure, water travel, and remote-area limitations. The Client is responsible for acting safely, lawfully, and responsibly.

• Legal compliance: The Client must comply with all applicable laws and regulations (traffic rules, maritime rules, manifests, weight limits, protected-area regulations, local ordinances).
• Safety gear and instructions: The Client must use required protective gear (helmets, seatbelts, life jackets) and follow instructions from drivers, crew, guides, Provider staff, and authorities.
• Due diligence and personal risk tolerance: The Client is responsible for assessing personal risk tolerance and asking questions before proceeding, especially for sea travel, high-exposure activities, and remote itineraries.
• Medical fitness: The Client must assess personal fitness to participate and disclose relevant conditions that may be aggravated by travel/activities (e.g., pregnancy, severe motion sickness, heart conditions, asthma, mobility limitations). The Client is responsible for bringing needed medications.
• Conduct: The Client must avoid unsafe, illegal, intoxicated, disruptive, or disorderly behavior. Providers may refuse service for safety/compliance reasons without refund.
• Belongings: The Client is responsible for personal belongings at all times. Theft, loss, water damage, and breakage risks exist in travel environments.

15. Communications, Documentation, and Evidence

Coordination may be conducted via Official Channels. The Client is encouraged to keep written records, screenshots, receipts, and relevant photos/videos (e.g., rental unit condition at handover/return, luggage condition, manifests, signed documents).

Evidence use: Timestamped messages, photos, and recordings exchanged may be used to document changes, delays, incidents, acknowledgments, cancellations, and condition disputes, subject to the Privacy Policy.

Data sharing for operations: The Agency collects and shares the minimum necessary information with Providers and relevant offices for booking, manifests, permits, and compliance, subject to the Privacy Policy.

16. Insurance and Personal Coverage

Travel involves risks that may not be covered by Providers. The Client is responsible for securing suitable personal insurance (health, accident, travel, baggage, trip interruption/cancellation) appropriate for the planned activities.

Where a Provider states they have insurance, coverage varies widely and may include exclusions, claim procedures, documentation requirements, and limits. The Agency does not guarantee the existence, adequacy, validity, or collectability of any Provider insurance coverage.

17. Releases, Waivers, Indemnities, and Subrogation

Release and waiver: To the maximum extent permitted by law, the Client releases, waives, and forever discharges the Agency and its owners, directors, officers, employees, agents, and affiliates from all claims, demands, actions, damages, losses, liabilities, costs, and expenses arising out of or related to:

• the identification, introduction, referral, coordination, or facilitation of any Provider or Private Provider;
• the condition, maintenance, operation, navigation, performance, possession, transport, or use of any motorbike, vehicle, boat, accommodation, guided activity, or tour service performed by a Provider/Private Provider;
• any incidents, injuries, deaths, losses, theft, delays, cancellations, misrepresentations, disputes, breaches, omissions, negligence of third parties, or illegal acts by Providers, Private Providers, Clients, or other third parties.

Indemnification: The Client agrees to defend, indemnify, and hold harmless the Agency from and against third-party claims, damages, losses, penalties, liabilities, or expenses (including attorney’s fees) arising from the Client’s acts or omissions, violation of law, breach of these Terms, breach of any Service Waiver, misrepresentation, or unsafe/unlawful conduct during travel.

Waiver of subrogation: To the extent permitted by law, the Client waives any right of subrogation against the Agency for claims paid or payable by the Client’s insurers.

Important legal note: Nothing in these Terms is intended to exclude liability for matters that cannot be excluded under applicable law. Where a limitation is restricted, it shall apply to the maximum extent permitted while maintaining enforceability of the remaining provisions.

18. Dispute Resolution Approach (Evidence-First) and Court Venue

The Agency encourages evidence-first resolution. Many disputes can be resolved by reviewing timestamps, booking confirmations, receipts, photos/videos, Provider rules, and official advisories.

The Agency may assist with coordination and transmission of records as a courtesy, but is not a decision-maker, arbitrator, insurer, or guarantor and bears no liability for dispute outcomes between the Client and Provider.

If disputes proceed beyond coordination, the courts of Palawan, Philippines have exclusive venue as set out in these Terms, unless otherwise required by law.

19. Consumer Protection and Non-Waivable Rights

Nothing in these Terms is intended to unlawfully limit or waive rights that cannot be waived under applicable Philippine law (including mandatory consumer protection standards). Where a provision is prohibited or limited by law, it shall be enforced to the maximum extent permitted, and the remainder of the Terms shall remain in effect.

21. Governing Law, Severability, and Updates

• Governing law: These Terms are governed by the laws of the Republic of the Philippines.
• Venue: Exclusive venue shall be in the courts of Palawan, Philippines, unless otherwise required by law.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Harmony with waivers: These Terms shall be construed in harmony with the Service Waivers and Site Policies. To the extent permitted by law, in case of conflict, the provision that is more protective of the Agency shall apply unless prohibited by law.
• Updates: The Agency may update these Terms from time to time. The version posted on the Agency’s official website will control for future bookings. For existing bookings, the version in effect at the time of booking will generally apply unless an update is required by law or expressly accepted by the Client.

Annex A — Motorbike Rentals

A1. Scope (Motorbike Rentals)

This Annex applies to motorbike rentals facilitated by the Agency with independent rental companies, Providers, or private owners. This Annex supplements (and does not replace) the Motorbike Rental Waiver and Liability Disclaimer.

A2. Conditions, Roadworthiness, and Documents

• Roadworthiness: The Provider/Private Owner is responsible for delivering a motorbike in reasonably roadworthy condition at handover and for providing applicable registration documents (e.g., OR/CR) as required by law or customary practice.
• Inspection and acceptance: The Client must inspect the motorbike prior to use and is strongly advised to document existing scratches/dents via photos/videos. Once taken/used, the motorbike is generally deemed accepted, subject to Provider rules (excluding normal wear and tear as determined by the Provider).
• ID custody: The Provider/Private Owner may require one (1) valid government-issued ID and/or other documentation. If the Agency helps coordinate, it acts strictly as facilitator; custody/return/disputes remain between Client and Provider.

A3. Use Limits and Safety Conduct

• Permitted area: Use only within permitted areas and lawful roads. No racing, stunts, reckless driving, or prohibited terrain.
• Protective gear: Helmet use is required. The Client must not operate under the influence of alcohol, drugs, or impairing substances.
• Incident reporting: Accidents, theft, damage, or mechanical issues must be reported to the Provider immediately and to the Agency if coordination assistance is needed.

A4. Extensions, Late Returns, Fees, and Damage Assessment

• Extensions: Notify at least six (6) hours before rental expiry; extensions are subject to Provider approval and availability.
• Late returns: Late fees may apply; substantial delays may be charged as an additional day.
• Cleaning and damage: Cleaning fees may apply depending on return condition. Damage costs are usually assessed by technicians chosen by the Provider. Settlement may be required before release of deposits or documents.

A5. Additional Disclaimers & Waivers

The Client acknowledges they have read and agreed to the Motorbike Rental Waiver and Liability Disclaimer. Acceptance is deemed effective upon reservation, deposit, payment, waiver signing, or actual use of a motorbike rental facilitated by the Agency.

Annex B — Land Transfers and Land Tours (Car/Van)

B1. Scope (Land Transfers / Land Tours)

This Annex applies to point-to-point transfers and guided land tours facilitated by the Agency with independent transport companies, drivers, or private owners. This Annex supplements (and does not replace) the Land Transfer (By Car/Van) Waiver and Liability Disclaimer.

B2. Conditions and Documents

• Roadworthiness: The Provider/Private Owner is responsible for providing a reasonably roadworthy vehicle and required documents (e.g., OR/CR) as applicable.
• Driver credentials: The Provider/Private Owner is responsible for ensuring the driver is duly licensed and fit to operate.
• Belongings: Personal belongings remain the Client’s responsibility at all times.

B3. Safety, Conduct, and Route Realities

• Seatbelts and child safety: Seatbelts and child safety measures are required where applicable.
• Route adherence: Transfers/tours operate within agreed routes subject to safety, traffic, weather, flooding, landslides, checkpoints, and official directives.
• Incident reporting: Incidents should be reported to the Provider immediately; the Agency may assist with coordination as a courtesy.

B4. Waiting Time, Cancellations, and Delays

• Waiting time: Waiting time rules, inclusions, and fees are set by the Provider and disclosed at booking when available.
• Cancellations: Cancellations follow the Refund Policy and Provider rules.
• Connection buffer: If catching flights, plan at least three (3) hours buffer for land segments due to unpredictable conditions.

B5. Additional Disclaimers & Waivers

The Client acknowledges they have read and agreed to the Land Transfer (By Car/Van) Waiver and Liability Disclaimer. Land tours may be treated as land transfers for risk and liability purposes where relevant.

Annex C — Boat Transfers and Island Hopping (By Sea)

C1. Scope (Boat Transfers / Island Hopping)

This Annex applies to sea transfers, island hopping, and water-based travel facilitated by the Agency with licensed maritime operators or private boat owners. This Annex supplements (and does not replace) the Boat Transfer (By Sea) Waiver and Liability Disclaimer.

C2. Seaworthiness, Crew Credentials, and Manifests

• Seaworthiness and permits: The Provider/Private Owner is responsible for vessel readiness and applicable registration/permits.
• Crew credentials: The Provider is responsible for ensuring captain/crew are duly licensed and fit to operate.
• Manifests: The Client must provide accurate passenger information for manifests and safety checks as required by law/operator rules. Inaccurate details may cause denial of boarding.

C3. Safety, Limits, and Conduct

• Life jackets: Wear life jackets when instructed and comply with safety briefings.
• Weight and cargo: Comply with baggage, cargo, weight, and hazard restrictions.
• Prohibited conduct: No contraband, hazardous materials, intoxication, or disorderly behavior.

C4. Waiting Time, Cancellations, and Delays

• Waiting time: Set by Provider and disclosed where available.
• Cancellations: Follow the Refund Policy and Provider rules (including port closures/weather holds).
• Connection buffer: Plan at least four (4) hours buffer for sea segments due to weather/port directives.

C5. Additional Disclaimers & Waivers

The Client acknowledges they have read and agreed to the Boat Transfer (By Sea) Waiver and Liability Disclaimer. Island hopping and water-based tours may involve additional risks and may be treated as sea-related risk-wise where relevant, without converting the Agency into an operator or carrier.

Annex D — Tours and Packaged Itineraries

D1. Scope (Tours / Packages)

This Annex applies to guided tours, mixed-activity excursions, and multi-day packages combining transport, accommodation, and activities facilitated by the Agency. This Annex supplements (and does not replace) the Tours and Travel Packages Waiver and Liability Disclaimer.

D2. Components, Substitutions, and Real-World Constraints

• Components: Packages may include hotels, transport, guided tours, meals, permits, entrance fees, and other components operated by independent Providers.
• Substitutions: Providers may substitute components due to availability, safety, compliance, capacity limits, or operational reasons. Where feasible, notice will be provided; however, safety and official directives override schedule.
• Inclusions/exclusions: Inclusions and exclusions are those confirmed at booking. Optional add-ons are subject to availability and separate fees.

D3. Provider Rules, Conduct, and Environmental Compliance

• Provider rules: The Client agrees to follow hotel rules, operator rules, check-in/out times, dress codes, and site regulations.
• Protected areas: Many destinations enforce environmental rules. Violations may result in refusal of service without refund by Providers and/or authorities.
• Claims: Claims typically must be addressed with the responsible Provider, subject to their evidence requirements and timelines.

D4. Additional Disclaimers & Waivers

The Client acknowledges they have read and agreed to the Tours and Travel Packages Waiver and Liability Disclaimer. Acceptance is deemed effective upon reservation, deposit, payment, waiver signing, or participation.

Annex E — Dispute Resolution and Arbitration Support

• Evidence-first resolution: Disputes should be addressed using documented evidence (photos, videos, manifests, timestamps, receipts, and messages).
• Agency coordination: The Agency may assist with coordination and transmission of records as a courtesy, but is not a decision-maker, arbitrator, or insurer and bears no liability for dispute outcomes.
• Court venue: If disputes proceed beyond coordination, the courts of Palawan, Philippines have exclusive venue as set out in these Terms, unless otherwise required by law.

Arbitration, Mediation, and Third-Party Witness Role

If arbitration, mediation, or dispute proceedings occur between the Client and a Provider/Private Provider, the Agency may, at its sole discretion, serve in a neutral third-party witness capacity by providing records that were transmitted to the Agency electronically (including screenshots of conversations and copies of received documents).

The Agency’s role in this context is evidentiary only and does not create any duty of representation, guarantee of outcome, partnership, or contractual responsibility beyond facilitation of records.

Annex F — Contact and Notice

• Official channels: WhatsApp, Viber, SMS (PH numbers only), WeChat, Messenger, and email as provided by the Agency at booking.
• Availability requirement: The Client must maintain reachable contact details on service days and promptly update any changes.
• Website terms: These Terms incorporate relevant clauses published on the Agency’s official website and any service-specific supplements provided at booking.

Contact D’Palawan Travel & Tours via WhatsApp/Viber/WeChat/SMS (PH Number Only) at +63 963 139 0000.

UPDATED: January 3, 2026 (Philippines)