Payment Guidelines

These Payment Guidelines are intended to help ensure a smooth and stress-free booking experience by explaining the accepted payment methods, possible fees, and important operational, posting, and refund-related considerations when booking tours, transfers, rentals, and travel services through D’Palawan Travel and Tours (the “Agency”).

Palawan travel operates under real-world, on-ground conditions. Tours, boat operations, vehicle dispatch, permits, crews, meals, and equipment preparation are delivered primarily by independent local suppliers such as boat operators, drivers, guides, tour operators, and rental owners. As a practical and operational reality, most suppliers require cash or cash-equivalent settlement to mobilize resources, prepare equipment, secure permits, assign crews, and cover essential costs such as fuel, port and terminal fees, food provisions, and logistics.

Because of these realities, cash payment remains our required and preferred payment method. It is the simplest, fastest, and most reliable way to confirm bookings, reduce processing delays, and coordinate services efficiently. When possible, especially for time-sensitive arrangements or limited slots, we strongly encourage guests to settle in cash.

At the same time, we recognize that some guests may not yet be in Palawan, may be arranging payments remotely, or may need to secure their booking in advance. For this reason, digital and electronic payment methods are offered strictly as a convenience option. These methods may involve third-party processing, platform or bank charges, currency conversions, posting delays, withdrawal or encashment requirements, and intermediary deductions before supplier settlement can occur.

Sending any payment, deposit, or reservation amount shall be construed as confirmation that you have read, understood, and agreed to these Payment Guidelines together with our Refund Policy, Terms of Service, Terms of Use, Disclaimer, Disclosure, and all other policies of this site and D'Palawan Travel and Tours.

Clients are strongly advised to read this page together with the Payment Rules (Applies to All Payment Methods) section appearing below, which governs booking confirmation, verification, applicable fees, proof of payment requirements, exchange-rate handling, fraud prevention, and dispute or chargeback procedures.

Important Operational Reminder: Before sending any digital or electronic payment (including GCash, PayPal, bank transfer, QR payments, or money remittance), clients must contact us first to confirm the following:

• The exact payable amount for the selected tour, package, or service, taking into account possible platform or bank deductions;
• The availability, suitability, and validity of the chosen payment channel;
• The expected posting and verification timeline relevant to the service date.

Payments sent without prior confirmation may result in underpayment, misapplied funds, or delayed posting. While the Agency will always make reasonable efforts to assist, slot availability and service coordination cannot be guaranteed until the correct amount is received and verified in accordance with the Payment Rules.

Cash Payment (REQUIRED)

As mentioned, cash is our required and preferred payment method. It is the simplest, fastest, and most reliable way to confirm bookings and coordinate services.

Most local Suppliers/Providers require cash settlement to cover operational expenses such as fuel, crew wages, port and terminal fees, permits, food, and equipment preparation.

Paying in cash helps ensure that:

• The full amount you pay goes directly to your booking;
• No platform, processing, or withdrawal fees are deducted;
• Booking confirmation is faster;
• There is less risk of delays affecting limited or time-sensitive tour slots.

Best practice: If you are already in Palawan, cash payment is almost always the most efficient and dependable option.

Helpful Tips

• Prepare small bills when possible for smoother settlement.
• Confirm the total amount before handing over cash.
• Ask for a booking confirmation or acknowledgment after payment.

Cash Payment (Preferred & Operationally Required by Most Suppliers). While the Agency may accept electronic payments as a convenience, many third-party suppliers require cash settlement, which is why cash remains the most reliable method.

Digital / Electronic Payments (Convenience Option Only)

For client convenience, the Agency may accept digital or electronic payment methods as an alternative to cash. These include GCash, PayPal (PHP only), Bank Transfer (International & Local), Money Remittance Services.

Because most Suppliers/Providers still require cash, electronic payments may need to be withdrawn, converted, transferred, or encashed before supplier settlement can occur.

By choosing a digital payment method, the Client agrees that:

• All platform fees, bank charges, remittance fees, and deductions are shouldered by the Client;
• These fees are charged by third parties and not controlled by the Agency;
• Fees are not part of the tour or service price;
• All third-party fees are non-refundable.

IMPORTANT:

The amount that must be received by the Agency must be equal to or greater than the agreed service price. Any shortfall due to fees must be settled by the Client.

Payment Confirmation Requirement

Clients are required to contact [Agency Name] prior to making any payment through electronic channels. Confirmation must be obtained for:

1. The exact amount due for the selected package, tour, or service; and
2. The availability and validity of the chosen payment channel.

No payment should be sent until both items have been verified with our office. Payments made without prior confirmation may not be recognized, and the agency shall not be held liable for any delays, misapplied funds, or transaction errors resulting from unverified transfers.

Helpful Tips

• Always factor in fees before sending payment.
• Send proof of payment immediately.
• Do not assume confirmation until payment is posted.

GCash Payment

GCash may be accepted as a convenience option depending on service type, timing, and supplier requirements.

Standard platform fee: ₱15 per transaction (or as imposed by GCash).

By paying via GCash, you acknowledge that:

• GCash fees are charged by the platform;
• All fees are shouldered by the Client;
• Fees are not included in the booking price;
• GCash fees are non-refundable.

Helpful Tips

• Ensure sufficient balance to cover fees.
• Send a screenshot immediately after payment.
• Wait for confirmation before assuming booking is final.

PayPal Payment (Philippine Peso – PHP Only)

PayPal payments are accepted in PHP only. Foreign currency payments may be converted or declined.

Approximate PayPal Fees:

• PH-issued cards: ~2.9% + ₱15
• International cards: ~4.4% + ₱15
• Withdrawal below ₱7,000: ₱50

All PayPal-related fees are non-refundable.

Helpful Tips

• Check PayPal fees before sending payment.
• Send payment in PHP only.
• Allow time for withdrawal and posting.

QR Code – GoTyme via InstaPay

(Local Bank to Bank Transfer)

QR payments via InstaPay are accepted as a convenience option for local transfers.

• Payment must post successfully;
• Reservations remain provisional until posted;
• Delayed or floating payments may be cancelled;
• Fees are paid by the Client;
• Fees are non-refundable.

Helpful Tips

• Ensure strong internet connection when paying.
• Send screenshot immediately.
• Confirm posting before tour day.

Money Remittance (Wise, Remitly, Revolut, Cebuana, Palawan Express)

Money remittance services are treated as electronic payments and are accepted only on a limited, case-by-case basis.

These methods often involve manual claiming and posting delays, which may affect time-sensitive bookings.

• Posting depends on remittance center schedules;
• All remittance fees are paid by the Client;
• Reservations remain provisional until funds are claimed and verified;
• Payment must be posted before service starts;
• Remittance fees are non-refundable.

Helpful Tips

• Use remittance only for advance bookings.
• Double-check sender name and reference number.
• Expect longer verification time.

International & Local Bank/Fund Transfer (PHP Only)

Bank transfers may take from same-day (local) up to several business days (international).

• All transfers must be in PHP;
• All bank and intermediary fees are paid by the Client;
• Slots are provisional until payment posts;
• Payment must post before service starts;
• Unposted payments may be cancelled;
• Bank fees are non-refundable.

Helpful Tips

• Initiate transfers well in advance.
• Confirm cut-off times with your bank.
• Do not rely on proof alone.

Provisional Reservation & Payment Posting

Payment may provisionally reserve a slot; however, booking confirmation occurs only after payment is successfully posted and verified. Payments must clear before service starts. If payment does not post on time, the Agency and/or the supplier may cancel or terminate the reservation. If payment does not post on time, the Agency and/or Supplier may cancel or terminate service.

Pointers:

• Payment provisionally reserves a slot;
• Booking is confirmed only after payment posts;
• Payment must clear before service starts.

Proof of Payment & Verification

Please send clear proof of payment showing the payer name, date and time of transaction, amount sent, reference or transaction number, and payment platform used. Verification time varies depending on platform, bank, remittance schedules, and system availability.

Please send proof showing:

• Payer name
• Date and time
• Amount
• Reference number
• Payment platform

Verification time varies depending on platform and banking conditions.

Refund & Cancellation Policy – Quick Guide

This section is a brief reference only. For the full, complete, and controlling version of all refund and cancellation rules, please refer to our official Refund Policy.

Refund eligibility varies based on timing, group size, and supplier rules, as well as whether services have already been prepared or suppliers have mobilized. Many tours, transfers, and rentals require advance arrangements such as boats, vehicles, crews, permits, and logistics; once these preparations begin, refunds may be limited or no longer available.

This guidance applies to all tours, transfers, rentals, and travel services coordinated by D’Palawan Travel and Tours. In case of any inconsistency, the full Refund Policy shall prevail.

Important: Sending any payment, deposit, or booking confirmation confirms that you have read, understood, and agreed to the applicable refund and cancellation rules.

If you are uncertain or disagree with any payment requirement, timeline, or policy term, please contact us first for clarification before proceeding with payment or availing of any services.

1) Key Things You Must Know

• Most tours and transfers require advance preparation (boats, vehicles, crews, permits).
• Refunds depend on timing, group size, and supplier rules.
• The Agency acts as a booking and coordination facilitator; services are delivered by independent suppliers.
• Once costs are incurred or a supplier mobilizes, refunds may no longer be possible.

2) No-Show = No Refund

• No appearance at meeting point
• Late arrival beyond allowable waiting time
• Unreachable phone/messages
• Refusal to proceed after preparation
• Failure to comply with ID, manifest, or check-in rules

All no-shows are strictly non-refundable.

3) How to Cancel Properly

• Cancellation must be in writing via official channels only:
• Email: dpalawantravelandtours@gmail.com
• WhatsApp, Viber, WeChat, Telegram, or Facebook Messenger (official page)
• Message must include:
  • Full name
  • Tour/service date
  • Group size
  • Clear statement that you are cancelling
• Verbal notice, silence, or “maybe cancel” is not valid.
• Cancellation is valid only after Agency acknowledgment.

4) Refund Rules by Group Size

Small Groups (1–15 pax)

• 0–3 days before tour/service: No refund
• 4–7 days before: Partial refund may apply
• 8+ days before: Full refund may apply (if no costs incurred)

Medium Groups (16–30 pax)

• 0–7 days before tour/service: No refund
• 8–15 days before: Partial refund may apply
• 16+ days before: Full refund may apply (if no costs incurred)

Big Groups (31 pax or more)

• 0–14 days before tour/service: No refund
• 15–30 days before: Partial refund may apply
• 31+ days before: Full refund may apply (if no costs incurred)

Note: “May apply” does not guarantee approval. Supplier rules and incurred costs still control.

5) Once the Tour Starts

• No refunds for skipped or unused activities
• No refunds for early departure or mid-trip changes
• Once started, services are considered fully used

6) Non-Refundable Fees (Always Excluded)

• Bank, PayPal, GCash, remittance, and card processing fees
• Transfer, withdrawal, or encashment fees
• Currency exchange differences
• Supplier penalties, permits, fuel, staffing, and mobilization costs

Refunds are based only on the net amount actually received by the Agency.

7) Weather, Coast Guard & Government Orders

• Weather and sea conditions may change without notice
• Port closures and Coast Guard orders override schedules
• Refunds or rescheduling depend on supplier approval

8) Refund Processing Time (If Approved)

• Cash / GCash: 1–2 weeks
• PH-issued cards: 3–4 weeks
• International cards: 30–60 days

9) Rescheduling Is Not Cancellation

• Requesting to reschedule does not cancel your booking
• If rescheduling fails and the deadline has passed, payment may be forfeited

10) Final Reminder

• All deadlines are strictly enforced
• Late notice results in forfeited payment
• If you disagree, do not send payment and/or avail any tours/services

D’Palawan Travel and Tours
Mobile: +63 963 139 0000 (Call / SMS / Viber / WhatsApp / WeChat / Telegram)
Email: dpalawantravelandtours@gmail.com
Office: #3 San Vicente Public Market, Poblacion, San Vicente, Palawan

Updated: December 30, 2025 (Philippines)