Money Remittance

Please take a moment to review our Terms of Service and Refund Policy before completing your payment.

This page explains the rules for using Money Remittance to pay for tours, transfers, rentals, and travel services coordinated by D’Palawan Travel and Tours (the “Agency”). This includes (but is not limited to) services such as Wise, Remitly, Revolut, Cebuana Lhuillier, Palawan Express, and other remittance centers or remittance apps.

Important: Money remittance is treated as an electronic payment method (not cash payment), because it usually requires manual claiming, branch processing, and/or posting verification. This can create delays, especially on weekends, holidays, late cut-off times, or during heavy branch volume.

Because many Palawan Suppliers/Providers require cash or cash-equivalent settlement for fuel, crews, permits, port fees, meals, and logistics, cash payment is still the required and most reliable option whenever you are already in Palawan.

Before You Send: Confirm the Exact Payable Amount First

Before sending any remittance, please contact us first to confirm the exact payable amount and the best remittance option for your booking. This helps prevent underpayment caused by:

• remittance fees deducted from the amount you send;
• exchange-rate spreads (for app-based remittance);
• limits per transaction; and
• recipient claiming restrictions or naming mismatches.

Important: Your booking may remain unconfirmed if the amount received/claimed is less than the agreed service price. Any shortfall must be settled before confirmation.

Case-by-Case Acceptance

Money remittance payments are accepted only on a limited, case-by-case basis, depending on:

• the service type and required lead time;
• the tour date and whether the booking is time-sensitive;
• the remittance channel used (app-based vs. over-the-counter);
• branch operating hours and cut-off schedules; and
• our ability to claim, verify, and post the funds in time for supplier settlement.

For same-day or near-departure services, money remittance is often not recommended due to the risk of delays in claiming and verification.

Posting, Claiming, and Verification Rules

Sending a remittance provisionally reserves a slot only. Your booking is considered fully confirmed only when:

• the remitted amount has been successfully claimed/received by the Agency (or posted/credited if applicable); and
• the Agency has verified and acknowledged the funds as cleared for your booking.

Payment must be successfully posted/claimed at the very least before the start of the tour, transfer, rental, or package. If payment is still in transit, pending, or unclaimed at service start time, the Agency and/or the Supplier/Provider may cancel, deny, or terminate service.

This rule exists because Suppliers/Providers must mobilize boats, vehicles, crews, fuel, and permits in advance and cannot operate on unposted funds.

Fees, Charges, and Exchange-Rate Deductions

Money remittance fees are charged by the remittance platform, agent, or center—not by the Agency.

• All remittance fees, service charges, intermediary fees, and exchange-rate losses are shouldered by the Client.
• These charges are separate from the tour/service price.
• All remittance fees and third-party charges are non-refundable, even if a booking refund is later approved.

Refund computation basis: If a refund is approved under the Agency’s rules and/or Supplier policy, refund amounts (if any) are computed based on the net amount actually received by the Agency, excluding third-party fees and charges.

Required Details and Proof of Remittance

Immediately after sending the remittance, please send a clear screenshot/photo of your remittance receipt showing:

• Sender’s full name
• Amount sent (and currency, if applicable)
• Date and time of remittance
• Reference number / control number / transaction ID
• Remittance provider name (Wise/Remitly/Revolut/Cebuana/Palawan Express/etc.)
• Recipient details used (name/number) as shown on the receipt

Reminder: Proof of remittance helps coordination, but it does not confirm your booking by itself. Your booking is confirmed only after successful claiming/posting and verification.

Common Issues That Delay Remittances

• Name mismatch (sender/recipient spelling differences)
• Missing middle name/initial or incorrect recipient details
• Branch cut-off times and limited operating hours
• Weekends/holidays and heavy branch volume
• Compliance/security checks by the remittance provider
• Recipient claiming restrictions or daily limits

The Agency is not responsible for delays caused by remittance providers, branch policies, compliance checks, downtime, or network issues.

Helpful Tips

• 1) Contact us first to confirm the exact payable amount and the best remittance method for your booking.
• 2) Use money remittance only for advance bookings—avoid last-minute remittance for same-day tours.
• 3) Double-check recipient details exactly as provided by the Agency (spelling matters).
• 4) Send the receipt screenshot immediately, showing the reference/control number clearly.
• 5) Ask your remittance provider about cut-off times, weekends, and holiday posting/claiming limitations.
• 6) If using app-based remittance, review exchange rates and fees so the net received amount is not short.
• 7) Avoid sending payments at night or near closing time—claiming may be delayed until the next business day.
• 8) Keep your transaction reference number until the service is completed.
• 9) If you’re paying for a group, include the booking name and tour date in your message to us.
• 10) Do not assume “sent” equals “confirmed.” Wait for our acknowledgment that funds are received/claimed and posted.
• 11) If your remittance status shows “on hold,” contact your provider immediately—compliance checks can cause delays.
• 12) When possible, choose cash payment in Palawan to avoid remittance delays and complications.

Acceptance of Terms

These Payment Guidelines are intended to help ensure a smooth and stress-free booking experience by explaining the accepted payment methods, possible fees, and important operational, posting, and refund-related considerations when booking tours, transfers, rentals, and travel services through D’Palawan Travel and Tours (the “Agency”).

Palawan travel operates under real-world, on-ground conditions. Tours, boat operations, vehicle dispatch, permits, crews, meals, and equipment preparation are delivered primarily by independent local suppliers such as boat operators, drivers, guides, tour operators, and rental owners. As a practical and operational reality, most suppliers require cash or cash-equivalent settlement to mobilize resources, prepare equipment, secure permits, assign crews, and cover essential costs such as fuel, port and terminal fees, food provisions, and logistics.

Because of these realities, cash payment remains our required and preferred payment method. It is the simplest, fastest, and most reliable way to confirm bookings, reduce processing delays, and coordinate services efficiently. When possible, especially for time-sensitive arrangements or limited slots, we strongly encourage guests to settle in cash.

At the same time, we recognize that some guests may not yet be in Palawan, may be arranging payments remotely, or may need to secure their booking in advance. For this reason, digital and electronic payment methods are offered strictly as a convenience option. These methods may involve third-party processing, platform or bank charges, currency conversions, posting delays, withdrawal or encashment requirements, and intermediary deductions before supplier settlement can occur.

Sending any payment, deposit, or reservation amount shall be construed as confirmation that you have read, understood, and agreed to these Payment Guidelines together with our Refund Policy, Terms of Service, Terms of Use, Disclaimer, Disclosure, and all other policies of this site and D'Palawan Travel and Tours.

Clients are strongly advised to read this page together with the Payment Rules (Applies to All Payment Methods) section appearing below, which governs booking confirmation, verification, applicable fees, proof of payment requirements, exchange-rate handling, fraud prevention, and dispute or chargeback procedures.

Important Operational Reminder: Before sending any digital or electronic payment (including GCash, PayPal, bank transfer, QR payments, or money remittance), clients must contact us first to confirm the following:

• The exact payable amount for the selected tour, package, or service, taking into account possible platform or bank deductions;
• The availability, suitability, and validity of the chosen payment channel;
• The expected posting and verification timeline relevant to the service date.

Payments sent without prior confirmation may result in underpayment, misapplied funds, or delayed posting. While the Agency will always make reasonable efforts to assist, slot availability and service coordination cannot be guaranteed until the correct amount is received and verified in accordance with the Payment Rules.