GCash Payments

Please take a moment to review our Terms of Service and Refund Policy before completing your payment.

This page explains how GCash payments are handled for tours, transfers, rentals, and travel services coordinated by D’Palawan Travel and Tours (the “Agency”).

GCash is accepted only as a convenience payment option. Because most local tour operators, boatmen, drivers, and service providers in Palawan require cash settlement, GCash payments may still need to be withdrawn or encashed before supplier payment can be completed.

Cash payment remains the preferred and most reliable option. Guests are encouraged to use GCash only when cash payment is not immediately available.

When GCash Is Accepted

• Subject to service type, timing, and supplier requirements
• Subject to successful posting and verification on the Agency’s end
• Subject to availability of sufficient time before the tour or service date

Acceptance of GCash does not guarantee instant confirmation. All bookings remain provisional until payment is fully posted and verified.

GCash Fees & Charges

Standard GCash platform fee: ₱15 per transaction (or such other fee as imposed by GCash or its partners).

• GCash fees are charged by the platform, not by the Agency
• All GCash-related fees are shouldered by the Client
• Fees are not included in the tour or service price
• GCash fees are strictly non-refundable

In the event of a cancellation or approved refund, any GCash platform fees already charged do not form part of the refundable amount.

Payment Posting & Booking Confirmation

• Sending payment provisionally reserves your slot only
• Your booking is fully confirmed only after the payment is posted and verified
• Payment must be successfully posted before the start of the tour or service

If a GCash payment is delayed, floating, reversed, or not reflected before the scheduled service time, the Agency and/or the Supplier reserves the right to cancel or terminate the booking.

Proof of Payment Requirement

To help speed up verification, please send a clear screenshot of your GCash payment immediately after sending, showing:

• Payer’s full name
• Date and time of transaction
• Exact amount sent
• GCash reference or transaction number

Important: A screenshot alone does not guarantee confirmation. Actual posting of funds on the Agency’s end is required.

Refund Reference

All GCash payments are subject to the Agency’s official Refund Policy.

Approved refunds (if any) are computed based on the net amount actually received by the Agency, excluding all non-refundable GCash fees and third-party charges.

Important Reminders Before Paying

• Always contact us first to confirm the exact payable amount
• Ensure your GCash balance covers the service price plus platform fees
• Do not send partial or rounded amounts
• Do not assume confirmation until payment is posted

Helpful Tips for GCash Users

• ✔ Confirm the exact amount with our team before sending payment
• ✔ Keep your GCash app updated to avoid failed transactions
• ✔ Avoid sending payment during maintenance hours
• ✔ Use a stable internet connection when paying
• ✔ Double-check the recipient details before confirming
• ✔ Send proof of payment immediately after successful transfer
• ✔ Allow extra time for posting if paying outside banking hours
• ✔ Do not rely on “sent” status alone
• ✔ Avoid last-minute GCash payments for early-morning tours
• ✔ Keep your transaction reference until the trip is completed
• ✔ Understand that platform fees are non-refundable
• ✔ When in doubt, ask before sending payment

Acceptance of Terms

These Payment Guidelines are intended to help ensure a smooth and stress-free booking experience by explaining the accepted payment methods, possible fees, and important operational, posting, and refund-related considerations when booking tours, transfers, rentals, and travel services through D’Palawan Travel and Tours (the “Agency”).

Palawan travel operates under real-world, on-ground conditions. Tours, boat operations, vehicle dispatch, permits, crews, meals, and equipment preparation are delivered primarily by independent local suppliers such as boat operators, drivers, guides, tour operators, and rental owners. As a practical and operational reality, most suppliers require cash or cash-equivalent settlement to mobilize resources, prepare equipment, secure permits, assign crews, and cover essential costs such as fuel, port and terminal fees, food provisions, and logistics.

Because of these realities, cash payment remains our required and preferred payment method. It is the simplest, fastest, and most reliable way to confirm bookings, reduce processing delays, and coordinate services efficiently. When possible, especially for time-sensitive arrangements or limited slots, we strongly encourage guests to settle in cash.

At the same time, we recognize that some guests may not yet be in Palawan, may be arranging payments remotely, or may need to secure their booking in advance. For this reason, digital and electronic payment methods are offered strictly as a convenience option. These methods may involve third-party processing, platform or bank charges, currency conversions, posting delays, withdrawal or encashment requirements, and intermediary deductions before supplier settlement can occur.

Sending any payment, deposit, or reservation amount shall be construed as confirmation that you have read, understood, and agreed to these Payment Guidelines together with our Refund Policy, Terms of Service, Terms of Use, Disclaimer, Disclosure, and all other policies of this site and D'Palawan Travel and Tours.

Clients are strongly advised to read this page together with the Payment Rules (Applies to All Payment Methods) section appearing below, which governs booking confirmation, verification, applicable fees, proof of payment requirements, exchange-rate handling, fraud prevention, and dispute or chargeback procedures.

Important Operational Reminder: Before sending any digital or electronic payment (including GCash, PayPal, bank transfer, QR payments, or money remittance), clients must contact us first to confirm the following:

• The exact payable amount for the selected tour, package, or service, taking into account possible platform or bank deductions;
• The availability, suitability, and validity of the chosen payment channel;
• The expected posting and verification timeline relevant to the service date.

Payments sent without prior confirmation may result in underpayment, misapplied funds, or delayed posting. While the Agency will always make reasonable efforts to assist, slot availability and service coordination cannot be guaranteed until the correct amount is received and verified in accordance with the Payment Rules.