Contact Us
Feedback • Concerns • Partnerships • Advertising • General Inquiries
Important Notices Before You Contact Us
Not for Emergencies. This Contact Us page and our messaging channels are not emergency services. If you are experiencing an emergency, medical situation, or immediate safety concern, please contact local emergency services or authorities directly.
Anti-Scam Advisory. D’Palawan Travel and Tours will never ask for your passwords, one-time PINs (OTP), verification codes, or private banking credentials. If you receive any message requesting such information while claiming to represent us, do not respond and report it immediately.
Consent. By clicking “Submit,” you confirm your information is accurate and consent to its use under our Privacy Policy, Terms of Use, and applicable policies.
Let's Connect!
D’Palawan Travel and Tours welcomes messages beyond tour bookings. If you have general questions, feedback, concerns, suggestions, or business-related inquiries, this page is the right place to reach us. This page is intended for general communication, clarifications, feedback, business inquiries, and non-booking matters.
Travel planning doesn’t always start with a booking—and we understand that. Some guests want to ask about destinations, routes, travel timing, or simply get a better understanding of how things work in Palawan before deciding. Others may wish to share feedback, raise a concern, or reach out regarding advertising, partnerships, collaborations, or media opportunities.
Because Palawan travel involves real-world variables such as weather conditions, port authority rules, and environmental limits, we value open and direct communication. Reaching out allows us to respond properly, provide context, and direct your concern or message to the right team.
✔ General questions about Palawan travel
✔ Feedback, comments, or service concerns
✔ Non-booking inquiries
✔ Advertising, partnerships, and collaboration offers
✔ Clarifications about our agency, policies, or processes
For tour bookings, availability checks, island hopping, transfers, rentals, and packages, we recommend using our Tour Inquiry Page so your request can be handled faster and more accurately.
Privacy Notice & Consent
By submitting this form, you acknowledge that D’Palawan Travel and Tours collects personal information such as your name, email address, phone number, preferred contact method, and message content for the purpose of responding to your inquiry, providing assistance, and coordinating services when applicable.
Your information is retained only for as long as necessary to address your request, comply with legal and regulatory obligations, and maintain proper business records. When required, your information may be shared with relevant service providers or partners strictly for coordination purposes related to your inquiry.
For full details on how we collect, use, store, and protect personal information, please review our Privacy Policy .
Consent: By clicking “Submit,” you confirm that the information provided is accurate and that you consent to the collection, processing, and use of your personal data in accordance with our Privacy Policy, Terms of Use, and applicable data protection laws.
What This Page Is For
- General questions about our agency and operations
- Feedback, testimonials, or post-trip comments
- Concerns or communication-related issues
- Business inquiries and partnership proposals
- Advertising, promotions, and collaboration offers
- Media, branding, or website-related inquiries
For tour bookings, island hopping, transfers, rentals, and package inquiries, please use our dedicated Book a Tour / Inquiry Page to ensure faster and more accurate assistance.
How to Reach Us
Mobile: +63 963 139 0000
Available via Call, SMS, WhatsApp, Viber, WeChat, and Telegram
Email: dpalawantravelandtours@gmail.com
For documentation, complaints, or formal correspondence, email is preferred. For quick clarifications, messaging apps are recommended.
Response Time Expectations
We aim to respond to messages as promptly as possible during regular business hours. Response times may vary depending on message volume, network connectivity in Palawan, weekends, holidays, and peak travel seasons.
Submitting multiple messages through different channels may delay response times rather than speed them up. We appreciate your patience.
Office Location
#3 San Vicente Public Market, Poblacion, San Vicente, Palawan Near the Port Barton island hopping jump-off area
